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Frequently Asked Questions

The fastest way to get help. Get answers right away on common questions.

Contact support

Send us a What’s App message and get instant support. Help is always available.

Visit a Kiosk

Prefer getting help in person? Check out our opening hours and directions for further assistance

Frequently Asked Questions

Security & Access

  • 01

    Is my money safe with RYA??
    Yes. RYA uses strong encryption, secure login methods, and constant monitoring to keep your data and money safe.


  • 02

    How do I access my RYA account?
    You can log in using your email, phone number, or user ID — on mobile or web.


  • 03

    What if I forget my password?
    No worries. You can reset your password securely using email or SMS verification.

Payment & Transfers

  • 01

    How can I send money?
    You can send money to other RYA users using their phone number, email, user ID, or by scanning a QR code. NFC card payments are also supported.


  • 02

    Can I request payments from someone?
    Yes. You can send a payment request directly through the app with optional custom details.


  • 03

    Can I schedule or repeat payments?
    Yes. You can set up scheduled or recurring payments for things like subscriptions or regular bills.


  • 04

    Can I pay someone who’s not on RYA?
    Yes. You can send payments to non-registered users via their phone number or email — they’ll be guided on how to claim it.

Mobile & App Use

  • 01

    Does RYA have a mobile app?
    Yes. RYA is available for both iOS and Android devices. You can also use it via desktop.


  • 02

    Can I use RYA without internet?
    RYA is designed for mobile and web use. Offline payments using NFC cards may be supported in some cases (contact support for details).

Account & History

  • 01

    Can I view my payment history?
    Yes. You can search, filter, view, and export all your past transactions.


  • 02

    Can I manage multiple accounts?
    Yes. RYA supports multiple account types, and you can switch or manage them easily from your profile.

For Businesses

  • 01

    Is my money safe with RYA??
    Yes. RYA uses strong encryption, secure login methods, and constant monitoring to keep your data and money safe.


  • 02

    Can I give staff access to help manage payments?
    Yes. You can assign permissions to staff or operators with role-based access controls.


  • 03

    Will I get reports or summaries?
    Yes. Businesses can access reports on income, transactions, and user activity.

Contact Us To Get Support

What’s App

Send us a message for quick help and support.

Facebook Messenger

Chat with us on Messenger and get fast answers.

Phone Call

Call us directly if you prefer to speak to our team.

Email

Send us an email and we will get back to you soon.

Visit A Kiosk

Need in-person help? Our team is happy to assist with setting up your RYA account, adding funds or answering any questions you have.

Address

2-1 Mecaniciensweg, Willemstad, Curaçao

Opening Hours

  • Monday – Friday
    8 AM – 5 PM
  • Saturday
    8 AM -5 PM
  • Sunday
    Closed
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